FAQ’s

WE DON’T JUST SUPPLY, WE INFORM & EDUCATE

Our selections each have their own unique characteristics and want to be cared for differently. The FAQ’s below will help to inform and educate you on a few of the main differences and DO’s and DO NOT’s of each product.

Solid Surface

1. What is Solid Surface?

Solid Surface is a non-porous, seamless material which is chemical and stain resistant. Solid Surface has a 100% Acrylic base and is largely heat resistant, although we do not recommend placing very hot items directly on the surface. Counters made of Solid Surface will scratch/ gouge if used as a cutting/chopping surface, so we recommend the use of a cutting board. However, Solid Surface can be repaired or refinished to regain its original “new” look.

2. What products should be used to clean Solid Surface?

We recommend mild soap and water for regular cleaning of your Solid Surface counters. Although, Lime Away or Clorox can be used for more stubborn stains. We highly advise that you do not use abrasive cleaners, as these may remove the glossy finish of your counters.

3. What is the difference between Solid Surface and Granite?

Solid Surface is a man-made material which makes it 100% non-porous, while Granite is a porous, natural stone formed from solidified magma (molten rock) from the earth’s core.

4. What is the difference between Solid Surface and Quartz?

These 2 materials tend to be very much the same, although Solid Surface tends to appear more seamless than Quartz.

5. Can I install a Solid Surface Counter Top over an existing tiled counter?

Yes! Solid Surface Counters can be installed without you having to remove the tiles already in place on your existing counter top.

Engineered Stone (QUARTZ):

1. What is Quartz?

Quartz is an engineered stone, composed of over 90% pure quartz crystals, coupled with high-performance, stain-resistant polymers, which make it a durable surface, ideal for any countertop application. Quartz is both heat and scratch resistant, but we do not encourage you to place very hot items on your counter tops or to use your counter top as a cutting surface.

2. What products can be used to clean Quartz?

We recommend regular cleaning with simply soap and warm water. Do not use abrasives or cleaners containing bleach. We also highly you to keep strong chemicals and solvents, highly alkaline cleaners, permanent markers, inks & nail polish removers away from your Quartz surfaces. Any food or liquid spills should be cleaned up as soon as possible to ensure that staining does not occur.

3. Are the Joints in Quartz visible?

Yes, The joints in Quartz surfaces are guaranteed to show. However, our fabricators work to minimise the number and prominence of the joints.

4. What is the difference between Quartz and Granite?

Quartz is an engineered stone which makes it a non-porous and more uniform material. However, Granite is porous and lacks the uniformity of Quartz as it is a natural stone.

5. What is the difference between Quartz and Solid Surface?

These 2 materials tend to be very much the same, although Quartz is more scratch resistant than Solid Surface.

Natural Stone (Granite)

1. What is Granite?

Granite is an igneous rock, formed from solidified magma (molten rock) from the earth’s core. Granite is heat resistant, but extreme heat can cause cracking or pitting (pieces of stone coming out) due to thermal shock. Therefore we recommend not placing very hot items directly on to granite surfaces. Granite is also scratch resistant, but not entirely scratch-proof as heavy objects dragged across its surface can cause damages.

2. What products can be used to clean Granite?

We recommend that you use cleaners specially formulated for natural stone surfaces. Many general purpose cleaners contain acidic and alkaline ingredients, abrasives, ammonia and bleach and can break down sealers and damage the natural stone which is porous without the sealant. We advise you DO NOT use bleach, abrasive cleaners or ammonia on your granite surface as these will etch the surface.

3. Are the Joints in Granite visible?

Yes, The joints in Granite surfaces are guaranteed to show. However, our fabricators work to minimise the number and prominence of the joints.

4. What is the difference between Granite and Quartz?

Granite is a natural stone and therefore each slab contains its own unique character of veins and streaks. However, as Quartz is an engineered stone, it tends to have more uniformity from slab to slab.

5. What is the difference between Granite and Solid Surface?

Granite is a porous, natural stone formed from solidified magma (molten rock) from the earth’s core, while Solid Surface is a man-made material which makes it 100% non-porous.

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